PRIVACY & COOKIES POLICY

Last Updated: December 6th, 2023

We created this Privacy Policy to help our customers who are concerned about how their personal information is used online.

Please carefully review this Privacy Policy to learn how our website collects, uses, safeguards, and handles your personal information. The use of the website constitutes your consent to the following Privacy Policy.

What types of personal information do we collect?

When registering on our website or completing an order, you might be asked to provide information such as your name, email address, phone number, and some other details. We do this to make your experience better.

We receive your information when you create an account, purchase something, or fill out a form on our website, etc.

To the extent authorized by applicable law and depending on how you use our website and services, we may collect the following types of information about you:

1. Your contact information, such as your name, address, and phone number.
2. Financial and credit account data.
3. IP address.
4. Emails, phone conversations, and other correspondence.
5. Any additional information you wish to share with us (for instance, if you contact us via email or another method).
6. Information that is acquired through cookies and any other technology, as noted in the list above and the “Cookies” section below.

Your duty as a customer is to provide accurate and current information.

How do we use your information?

We may use the information we discover about you when you sign up for our newsletter, buy something, complete a survey, respond to a marketing message, explore our website, or use another feature of our website to:

1. Provide data, respond to inquiries, and fulfill requests.
2. Manage orders and share order updates and information.
3. Provide information about our services and products.
4. Offer you information and choices that might appeal to you to enhance your user experience.
5. Improve our website to serve you better.
6. Conduct a survey, campaign, contest, or another website activity.
7. Improve the efficiency of order processing.
8. Better handle customer service requests.
9. Send you emails about the order and other services and products from time to time.
10. Email our clients, promote our services and products after the initial transaction.

INFORMATION ACCESS

You have the right to review and have your personal information updated. You can amend your personal information by logging into your account or sending us an email.

We reserve the right to reject any requests for information modification or disclosure that are difficult to implement (e.g., those that call for a lot of technical or human work, significant adjustments to our technology and procedures, or that could influence our capacity to provide services).

You can exercise your rights to data access and correction by contacting our customer service staff.

YOUR RIGHTS

You have a number of rights in relation to your personal information. By logging onto the website and your customer area, you may check your personal information, make sure it’s accurate and up-to-date, and choose whether or not to receive messages from us or one of our partners. If you have any questions or would like to exercise any of your rights, you can also contact us at [email protected].

You have the right to request your information not be used for marketing purposes. Usually, we’ll let you know before we collect your data if we plan to use or disclose your personal information to a third party for such purposes. You can exercise your right anytime by contacting our customer support staff.

If you don’t want your information used for marketing purposes or sent to any third parties for marketing purposes, please contact us at the number or email address listed below. You can also unsubscribe from our emails by clicking a link in every email you receive from writemate.us.

Occasionally, links to and from the websites of our partner networks, affiliates, and advertisers may be present on our website. If you plan to click on a link to one of them, you should be aware that each of these websites has its privacy statement.

You can ask us to take any of the following actions:

1. Permit you to see any personal information we might have on you as a customer.
2. Correct any incorrect or outdated information.
3. Stop us from utilizing your personal information for marketing reasons.
4. Delete any personal information we may have on you. Remember, though, that some residual information will continue to exist in our company’s databases, access logs, and other records. This leftover data may include your personal information.
5. Limit the way we use your personal information for processing.
6. Allow us to disclose your personal information to a third party.
7. Provide you with a copy of all the personal information we have on you.
8. Not to be discriminated against for exercising your rights.
9. To obtain from us your personal information (excluding data we received from other sources) in a structured, commonly used and machine readable format and to transmit it to another party.

We reply to emails at the earliest, within the bounds of the law. Remember that certain personal information may be excluded from such requests in some cases (for example, when we cannot stop processing your personal information due to a legal need).

We may require your details in response to an email inquiry to confirm your identity.

Do we make personal information available online?

We don’t post any of our customers’ personal information online. Some of the personal information you provide appears in our system next to each of your orders, and only selected members of our staff and specialists have access to it.

Don’t post anything you wouldn’t want everyone else to see on our website.

The company disclaims all liability for any unauthorized access to or use of any information you submit or post on our website, including any theft, interception, loss, or other unauthorized access.

By using our services, you agree that you have read the foregoing, that you accept all associated risks, and that you will hold the company harmless from any injury or damage that results from the interception, theft, loss, or other unauthorized access or damage to the information you submit or post on our website, including information on your order.

How do we safeguard user data?

We routinely check our website for flaws and vulnerabilities to keep your visits as secure as possible. Your personal information is stored on secure networks that can only be accessed by a small group of people with specified access privileges committed to keeping user information private. Furthermore, Secure Socket Layer (SSL) encryption safeguards all important data you submit.

All transactions are performed through a gateway provider; we neither store nor process payments on our systems. To keep all personal information as private as possible, we also apply the appropriate security measures each time a user creates an order or enters, uploads, or accesses their information on our website.

Disclosure to third parties

We never sell, resell, exchange, or transfer personal information to any third parties without prior notice to the customer. This does not, however, apply to hosting partners of our website or any other third party that assists us in managing our business, operating the website, or providing services to our customers, as long as such a third party agrees to maintain the confidentiality of this personal information. Also, we are entitled to disclose personal information if there’s a need to fulfill a legal obligation, enforce the terms and conditions of the website, or safeguard the rights and property of our business or that of others. However, personal information that can’t be utilized to identify any individual might be shared with a third party for marketing, advertising, or any other purpose.

If you would like to stop getting news and updates from our company, you can get in touch with us at [email protected], and you will get unsubscribed from our emails. You can also click on the special unsubscribe link at the bottom of each email.

Retention of personal information

We will only keep your personal information for as long as necessary to fulfill the objectives for which it is processed. In order to meet legal responsibilities and exercise, establish, or protect our company’s rights, information retention periods are determined by the reasons for the collection and use of personal information.

COOKIES

With your consent, the company or any of its service providers can place a little file known as a cookie on your computer’s hard drive.

Cookies enable websites or service providers to recognize your browser, collect and store specific data. Cookies, for example, enable us to retrieve and process all products in a customer’s cart. They also assist us in better understanding your needs and tastes based on previous or ongoing site activity, allowing us to deliver better services.

We also use cookies to collect information on the traffic of our website and customer behavior so that we can provide better online experiences and services to our customers in the following years.

We use cookies for the following specific purposes:

1. Assist in keeping track of advertisements.
2. Assist with the processing and storage of the cart’s products.
3. Contribute to the collection of aggregate statistics about the website’s traffic and interactions for future website upgrades and tool development. Furthermore, we have trustworthy third-party services that help us track this information on our company’s behalf.
4. Assist in identifying and saving user preferences for future visits.

You can set your device to notify you whenever a cookie is sent, or you can block all cookies. This is accomplished by updating your browser settings. Because each browser is different, we recommend using the “Help” menu to find out how to manage cookies correctly.

When the Do Not Track (DNT) function of your browser is turned on, we obey those signals and immediately stop transmitting cookies and tracking and displaying ads.

Changes to the Privacy Policy

Any modifications to our Privacy Policy will be announced on the Privacy Policy page. Therefore, we advise you to review this webpage on a regular basis so as not to miss important changes and become acquainted with the updates to our Privacy Policy.

Contact information

If you have any queries regarding our Privacy Policy, please contact us using the information provided below:

BrainUp Limited, 5-9 Main Str., Gibraltar, GX11 1AA

Email: [email protected]

Telephone number: +1-205-273-0704